If you have pay-as-you-go delivery cover with us, you need to have a minimum of £10 on your balance at all times. There are a couple of ways to make sure you have enough credit on your pay-as-you-go balance.
Automatically topping up your balance
Automatic top-up will be switched on by default whenever you set up new Pay-as-you-go cover. This makes sure you stay above the £10 minimum. You can adjust your automatic top-up yourself in the Zego Delivery app by following these simple steps:
Open the Zego Delivery app
Tap ‘Payments’ at the bottom of the screen.
Select ‘Auto Top-Up’.
Select the amount you want to automatically top-up and tap ‘Set Amount’.
You’ll see a banner at the top of the screen confirming it’s been set up.
When your balance drops below £10, this amount will be automatically taken from your default payment card.
You can also switch auto top-up back on if it has previously been switched off by following these steps.
Manually topping up your balance
In addition to auto top-up, you can manually top up your Zego balance directly from the Zego Delivery app. To do this, follow these simple steps:
Open the Zego Delivery app
Tap ‘Payments’ at the bottom of the screen.
Select ‘Top-Up’.
Set the amount you want to add to your balance.
Once you tap ‘Top Up’, the amount will be taken from your default payment card.
What happens if my Zego balance drops below £0?
If your balance drops below £0, your cover will be paused until you top up your balance. If this happens whilst you’re working, you would no longer be legally covered for hire & reward purposes.
This means that you would not be linked to your work provider, you would not be able to provide proof of cover if stopped by the police and you would not be able to make a claim if you were involved in an accident.
This usually happens because we couldn't top-up up your using the payment card saved in the Zego Delivery app.
To prevent this from happening, make sure that your payment card is still valid and hasn't expired. Use this guide if you need to update your payment card.