We're here to chat
If you need a hand, our Live Chat team is here to help. Simply use your Zego app, or log into your account and tap the chat button.
Available 24/7
with additional support online 7am - 8pm every day
We're open for calls
Renewals
If you need to make a change to your renewal or would like to discuss your renewal in more detail, you can contact our Renewals team.
Phone: 020 3885 9342
Opening hours: Monday - Friday | 10am - 5:30pm
Customer Support
If you need to make a change to your policy that you're not able to do using one of our apps, you can contact our Customer Support team.
Phone: 020 3308 9800
Email: [email protected]
Opening hours: Monday - Friday | 10am - 5:30pm
Closing times for our Renewals and Customer Support teams depend on how busy we are, so please aim to contact us before 4:30pm to help us handle your query in time.
Just so you know, our busiest times are between 10am and 11am.
Note: On Bank Holidays our Customer Support team and Renewals team are available from 10am - 4pm.
Report new incidents using your Zego app
The quickest way to report a new incident is directly from your Zego app.
New Claims
If you've been involved in an accident and need to make a new claim, you can contact our New Claims team.
Phone: 020 3885 0622
Opening hours: Monday - Friday | 8am - 9pm
If you have comprehensive cover, we offer an out of hours service that is open 24/7 for emergency recoveries.
Existing Claims
If you've already reported a claim and need to contact us, you can speak to our Existing Claims team.
Phone: 020 3885 0622
Email: [email protected]
Opening hours: Monday - Friday | 8am - 5pm
Other useful contacts
Premium Credit
Premium Credit
If you have an annual policy and pay in monthly instalments, your credit agreement is provided by Premium Credit.
Online support: Prima (Virtual Assistant)
Phone: 0344 736 9836
Opening hours: Monday - Friday | 9am - 5pm
Autoglass
Autoglass
If you have comprehensive cover and need to claim for a broken widescreen, you should contact Autoglass.
Phone: 0344 980 8676
Bastion Breakdown Assistance
Bastion Breakdown Assistance
If you have a Taxi policy with breakdown cover added as an optional extra, you can call Bastion if you've broken down.
Phone: 020 3745 2812
Email: [email protected]
RAC Breakdown Assistance
RAC Breakdown Assistance
If you have a Business Van Insurance policy with breakdown cover added as an optional extra, you can call RAC if you've broken down.
UK Phone: 0330 159 0337
EU Phone: +44 161 332 1040
Email: [email protected]
Are you a Zego customer?
Log in to your account to view your policy, and update details like your phone number and email address.