We're here to chat
If you need a hand, our Live Chat team is here to help. Simply use your Zego app, or log into your account and tap the chat button.
Available 24/7
with additional support online 9am - 5pm, every day.
We're open for calls
Renewals
If you need to make a change to your renewal or would like to discuss your renewal in more detail, you can contact our Renewals team.
Phone: 020 3885 9342
Opening hours: Monday to Friday | 9am to 1pm & 2pm to 5pm
Customer Support
IMPORTANT NOTICE: We’re enhancing your experience with a Live Chat–first approach, giving you faster, more convenient support whenever you need it. During this transition, our support phone lines will be unavailable from the 24th to the 28th November, but our Live Chat agents will be on hand to help as always.
If you need to make a change to your policy that you're not able to do using one of our apps, you can contact our Customer Support team.
Phone: 020 3308 9800
Opening hours:
Monday | 9am to 1pm & 2pm to 5pm
Tuesday to Friday | 10am to 1pm & 2pm to 5pm
Closing times for our Renewals and Customer Support teams depend on how busy we are, so please aim to contact us before 4:30pm to help us handle your query in time.
Just so you know, our busiest times are between 10am and 11am.
Note: On Bank Holidays our Customer Support team and Renewals team are available from 10am to 1:30pm & 2pm to 4pm.
Report new incidents using your Zego app
The quickest way to report a new incident is directly from your Zego app.
New Claims
If you've been involved in an accident and need to make a new claim, you can contact our New Claims team.
Phone: 020 3885 0622
Opening hours:
Monday to Friday | 8am to 9pm
Saturdays | 8am to 6pm
Sundays | 10am to 4pm
If you have comprehensive cover, we offer an out of hours service that is open 24/7 for emergency recoveries.
Existing Claims
If you've already reported a claim and need to contact us, you can speak to our Existing Claims team.
Phone: 020 3885 0622
Email: [email protected]
Opening hours: Monday to Friday | 8am to 5pm
Other useful contacts
Premium Credit
Premium Credit
If you have an annual policy and pay in monthly instalments, your credit agreement is provided by Premium Credit.
Online support: Prima (Virtual Assistant)
Phone: 0344 736 9836
Opening hours: Monday - Friday | 9am - 5pm
Autoglass
Autoglass
If you have comprehensive cover and need to claim for a broken widescreen, you should contact Autoglass.
Phone: 0344 980 8676
PEX Breakdown Assistance
PEX Breakdown Assistance
If you have a Taxi policy with breakdown cover added as an optional extra you can call The Claims Manager, PEX’s claims handlers, if you've broken down
Phone: 020 3745 2812
Email: [email protected]
RAC Breakdown Assistance
RAC Breakdown Assistance
If you have a Business Van Insurance policy with breakdown cover added as an optional extra, you can call RAC if you've broken down.
UK Phone: 0330 159 0337
EU Phone: +44 161 332 1040
Email: [email protected]
Are you a Zego customer?
Log in to your account to view your policy, and update details like your phone number and email address.