We’re here to help, quickly and simply

At Zego, contacting us should be as easy as using our insurance. Whether you’re a current customer or exploring options, we’ve designed our support to be fast, friendly, and helpful from the first click.

Our team is focused on solving your problem with clarity and care. No jargon, just real help.

Live Chat is the quickest way to get help

Our support team is available 24/7 on Live Chat. It’s the best way to contact us for policy questions, updates, and claims support. Start a chat and we’ll help you from there.

Want to start a Live Chat? Click one of the buttons below.

Chat from the Sense app

Chat online

Need a bit more help? This guide will walk you through it.

New Quotes and Policies

Need a price? You can get a quote online in just a few minutes. Tap here to get started

Want to explore our insurance products? tap here to find our more.

Renewals

Need to make a change to your renewal, or want to talk it through? Our Renewals team can help.

Phone: 020 3885 9342

Opening hours: Monday to Friday | 9am to 1pm & 2pm to 5pm

Note: On Bank Holidays our Renewals team is available from 10am to 1:30pm & 2pm to 4pm.

Customer Support

Live Chat is the best way to contact us about your policy. It’s available 24/7.

Our Customer Support team is available on Live Chat every day from 9am to 5pm.

If your query needs a phone call, we’ll arrange an outbound call after you’ve contacted us on Live Chat.

If you need help accessing live chat, use this guide. Still having trouble with live chat? Drop us an email at [email protected].

New Claims

Had an incident? Contact our New Claims team to report it. We’ll guide you on what happens next, even if you’re not looking to claim.

Report a new incident in the Zego app

This is the quickest way to start a claim and share the details we need.

Find out how

Phone: 020 3885 0622

Opening hours:

Monday to Friday | 8am to 9pm
Saturdays | 8am to 6pm
Sundays | 10am to 4pm

If you have comprehensive cover, we offer an out of hours service that is open 24/7 for emergency recoveries.

Existing Claims

IMPORTANT: We’re improving how we support existing claims by moving to a Live Chat first approach from 4 February. This means faster responses and an easier experience. Until the change is complete, you can still contact us by phone or Live Chat.

If you’ve already reported an incident or claim and need an update, Live Chat is the quickest way to reach us. You can also call us during our opening hours.

Live Chat: Available 24/7

Email: [email protected]

Opening hours: Monday to Friday | 8am to 5pm

Other useful contacts

Premium Credit

If you have an annual policy and pay in monthly instalments, your credit agreement is provided by Premium Credit.

Online support: Prima (Virtual Assistant)

Web: www.premiumcredit.com

Phone: 0344 736 9836

Opening hours: Monday - Friday | 9am - 5pm

Autoglass

If you have comprehensive cover and need to claim for a broken widescreen, you should contact Autoglass.

Phone: 0344 980 8676

PEX Breakdown Assistance

If you have a Taxi policy with breakdown cover added as an optional extra you can call The Claims Manager, PEX’s claims handlers, if you've broken down

Phone: 020 3745 2812

Email: [email protected]