Pay-as-you-go cover is most commonly deactivated for the following reasons:
You haven't had a shift in 90 days
Your Zego balance drops below £0
Your underlying Social, Domestic & Pleasure (SD&P) cover lapses
You no longer meet our underwriting criteria
Lack of shifts
It’s important that you remain active with Zego's Pay-as-you-go cover. If you don't use it, the following will happen:
After 30 days of not completing a shift with a work provider, we’ll automatically remove that provider from your account.
If you don’t work a shift in a continuous period of 90 days or more, we’ll deactivate your cover and deduct a £10 'non-usage' fee from your Zego balance.
If we deactivate your cover due to non-usage, we'll remove your current cover from the app. This means that you'll be able to sign up for new pay-as-you-go cover again in future without needing to get in touch.
We'll also refund any remaining balance back to your payment card (minus the non-usage fee). If you don't have sufficient funds on your balance to cover the non-usage fee, you won't receive a refund.
Important points to remember:
If your shifts aren't being registered on the Zego Delivery app, it's best to check if your work providers are linked correctly. Use this guide to check.
If you know that you aren't going to be completing shifts for 90 days or more, it may be better for you to cancel your cover. This guide will walk you through it.
Low or negative Zego balance
A low balance usually happens because we couldn't top-up it up using the payment card saved in the Zego Delivery app.
To prevent this from happening, make sure that your payment card is still valid and hasn't expired. Use this guide if you need to update your payment card.
We'd also recommend making sure that your Zego balance remains topped up. Whether you add credit manually, or use auto top-up, you can use this guide to get it set up.
No Social, Domestic and Pleasure cover
To use our pay-as-you-go cover, you also need to have SD&P cover in place. If this lapses, you'll need to send us proof that you've set up new SD&P cover.
We'll send you an email if we require you to send us proof of this, but we'll deactivate your pay-as-you-go cover until we receive it. The best thing to do is to make sure you keep your SD&P cover renewed and active, without any gaps in cover.
You no longer meet our underwriting criteria
Every 12 months, we reassess your hourly rate and your eligibility against our underwriting criteria.
If we are no longer able to cover you after reassessing your eligibility, we'll deactivate your account and send you an email to let you know. If this happens, unfortunately we won't be able to reactivate your cover.
Reactivating your pay-as-you-go cover
If your cover has been deactivated due to a lack of shifts, low balance or no SD&P cover, use this guide to put your cover back in place.