Pay-as-you-go cover is most commonly deactivated for the following reasons:
You haven't had a shift in 60 days
You Zego balance drops below £0
Your underlying Social, Domestic & Pleasure (SD&P) cover lapses
Follow the guidance below to prevent this from happening.
Lack of shifts
It’s important that you remain active with Zego's Pay-as-you-go cover. If you don't use it, the following will happen:
After 30 days of not completing a shift with a work provider, we’ll automatically remove that provider from your account.
If you don’t work a shift or link a work provider in the first 60 days, we’ll deactivate your cover and deduct a £10 fee from your Zego balance.
If you’ve previously worked a shift, but haven’t worked again for more than 90 days since, we’ll disable your account and deduct a £5 fee from your Zego balance.
If your shifts aren't being registered on the Zego Delivery app, it's best to check if your work providers are linked correctly. Use this guide to check.
If you know that you aren't going to be completing shifts for 60 days or more, it may be better for you to cancel your cover. This guide will walk you through it.
Low or negative Zego balance
A low balance usually happens because we couldn't top-up it up using the payment card saved in the Zego Delivery app.
To prevent this from happening, make sure that your payment card is still valid and hasn't expired. Use this guide if you need to update your payment card.
We'd also recommend making sure that your Zego balance remains topped up. Whether you add credit manually, or use auto top-up, you can use this guide to get it set up.
No Social, Domestic and Pleasure cover
To use our pay-as-you-go cover, you also need to have SD&P cover in place. If this lapses, you'll need to send us proof that you've set up new SD&P cover.
We'll send you an email if we require you to send us proof of this, but we'll deactivate your pay-as-you-go cover until we receive it. The best thing to do is to make sure you keep your SD&P cover renewed and active, without any gaps in cover.
Reactivating your pay-as-you-go cover
If your cover is ever deactivated, use this guide to put your cover back in place.