If your pay-as-you-go cover has been deactivated and you want to put it back in place, the process is slightly different depending on what you see in the Zego Delivery app.
To check the right process, open the Zego Delivery app and tap the ‘Cover’ option at the bottom of the screen.
When you can reactivate your cover yourself
For each of these, you can reactivate your cover straight away and you won't need to speak to us to do it!
Your cover has been removed
If your cover has been removed, you'll see your product options (e.g. Scooter Insurance and Car Insurance), as shown below. From here, simply select the type of cover you need and complete the sign up process again.
We couldn't top-up your account
If we can't top-up your account, you'll see the following message in red on the 'Cover' screen:
Your cover has been disabled and you are not insured. We couldn't top up your account using your payment card. Please update this now to get insured. Use the Payments tab below.
To resolve this, simply tap 'Payments' at the bottom of the screen, add a new payment card (guide here) and top-up your balance (guide here). Once you've topped up, you’ll see a green pop-up confirming your account is now re-enabled.
You can see a video demonstrating this below.
When you need to contact us
The red deactivation banner
If you see a red banner at the top of the screen that says 'Your account has been deactivated' (shown below), you'll need to speak to us.
If you've previously had cover in place
If you've had cover with us in the past but the cover has now expired or was cancelled, you'll see this on the 'Cover' screen in the Zego Delivery app, under 'Your Products'. Expired cover will have a purple circle next to the product name (as shown below). If you cannot see the list of product options, you'll need to get in touch.
If you see the deactivation banner, or you see a list of expired products, you'll need to contact us. The best way to do this is to start a chat from the Zego Delivery app or from your account.
How can I check that I have active cover in place?
To check if you have active cover in place, just tap on 'Cover' at the bottom of the screen from the Zego Delivery app.
Any active products will be listed under 'Your Products', with a green circle next to the product name (as shown below). If you see this, you don't need to reactivate anything!
From here, you can click on the product to find out more about it. You can also tap on 'Documents' at the bottom of the screen to check for proof of cover.