If your pay-as-you-go cover has been deactivated and you want to put it back in place, the process is slightly different depending on what you see in the Zego Delivery app.

To check the right process, open the Zego Delivery app and tap the ‘Cover’ option at the bottom of the screen.

For each of these, you can reactivate your cover straight away and you won't need to speak to us to do it!

Pay-as-you-go cover sits on top of your own insurance. It adds hire and reward cover for when you’re working, so you need your own social, domestic and pleasure (SD&P) policy underneath it for personal driving.

We check every day that your policy is there. If we can’t find it, we pause your cover, refund your balance and email you.

Insurers can take a few days to record a new policy, so this can happen even when you do have your own insurance. If that’s you, send us proof and get back on the road.

If we can’t find it, we pause your cover, refund your balance and email you to explain what to do next. Your pay-as-you-go product will show as disabled on the ‘Cover’ screen.

On the latest version of the app, the ‘Cover’ screen also tells you we’ve emailed you:

Older versions only show that your product is disabled. The email has everything you need either way.

If you can’t find the email, contact us.

We check it automatically, so there’s no waiting for an agent. If we can’t accept your certificate, we’ll email you to say what a valid one needs to show. You can reply with another one at any point.

If you don’t send us a certificate within 14 days of that email, you’ll need to contact us to reactivate your cover.

The ‘Cover’ screen will confirm your proof has been accepted. Tap ‘Top up now’ and add credit to your balance (guide here). We’ll put you back on cover as soon as you do.

We keep checking for your own policy every day for the next 14 days. As soon as it shows up, you’re all set.

If it hasn’t shown up in that time, we’ll pause your cover again and refund your balance. If that happens, check with your insurer that your policy has been registered before you get in touch with us.

If your cover has been removed, you'll see your product options (e.g. Scooter Insurance and Car Insurance), as shown below. From here, simply select the type of cover you need and complete the sign up process again.

If we can't top-up your account, you'll see the following message in red on the 'Cover' screen:

To resolve this, simply tap 'Payments' at the bottom of the screen, add a new payment card (guide here) and top-up your balance (guide here). Once you've topped up, you’ll see a green pop-up confirming your account is now re-enabled.

You can see a video demonstrating this below.

If you see a red banner at the top of the screen that says 'Your account has been deactivated' (shown below), you'll need to speak to us.

If you've had cover with us in the past but the cover has now expired or was cancelled, you'll see this on the 'Cover' screen in the Zego Delivery app, under 'Your Products'. Expired cover will have a purple circle next to the product name (as shown below). If you cannot see the list of product options, you'll need to get in touch.

If you see the deactivation banner, or you see a list of expired products, you'll need to contact us. The best way to do this is to start a chat from the Zego Delivery app or from your account.

To check if you have active cover in place, just tap on 'Cover' at the bottom of the screen from the Zego Delivery app.

Any active products will be listed under 'Your Products', with a green circle next to the product name (as shown below). If you see this, you don't need to reactivate anything!

From here, you can click on the product to find out more about it. You can also tap on 'Documents' at the bottom of the screen to check for proof of cover.