Follow these instructions to set up your pay-as-you-go cover. If you'd like to know more about it before signing up, check out this article: What is pay-as-you-go food delivery cover?
Downloading the Zego Delivery app
If you are looking for pay-as-you-go cover, you'll first need to download the Zego Delivery app.
You can do this by scanning the QR code below, by visiting the Apple App Store or the Google Play Store (depending on your device).
Setting up your account
Once you've installed the Zego Delivery app, you'll need to set up your account by following the steps below.
1. Open the app and select whether you are in the UK or Ireland.
2. Tap the 'Register' button.
3. Add your details to the following screen. If you have a referral code from another Zego pay-as-you-go customer, tap 'Got a referral or promo code?' and add it here.
4. Once you're ready, tap 'Register'.
5. Next you'll receive an email from us to verify your email address. Open the email and tap on the 'Verify Email' button.
Once your email address has been verified, your account is set up and you're ready to put your cover in place!
Important: If you've created an account with us before, you should use your existing account rather than creating a new one. If you can't remember the password for it, use this guide to help you log in.
Buying your cover
To purchase our pay-as-you-go cover, you'll need to have separate social, domestic and pleasure (SD&P) cover already in place. You'll also need your driving licence with you when signing up.
1. On the 'Cover' screen, you'll see the product options available to you. Tap on the type of vehicle you need to cover.
2. Next you'll see our criteria - review this and tap 'Get started' when you're ready.
3. For pay-as-you-go cover, you'll need Hire & Reward (H&R) only. Select this option on the next screen and tap 'Continue'.
4. Next you'll be connected to Lucy, our virtual assistant.
Lucy will guide you through the sign up process and take all of the necessary information about you, your vehicle and which delivery partner you'll be working with. We'll also need to take a photo of your driving licence.
If, at any time, you want to pause the sign up process, just tap '< Choose cover type' at the top left of the screen to go back. Don't worry, you'll be able to continue where you left off later.
5. Once you've added all of your information and provided the necessary consent, we'll check if we can offer you cover.
If you're eligible, we'll provide you with a price for every hour of cover. If you'd like more information about how we charge for pay-as-you-go cover, just check this guide.
From here, you can choose to go ahead, or go back.
If this is the first time you've enabled your pay-as-you-go cover, your price will include a £15 first time enablement fee. You can find details of our fees and charges here.
Topping up your cover
You'll need to add credit to your Zego balance before we can enable your cover. After agreeing to go ahead, you'll be prompted to add you payment card details and 'top up' your balance.
We'll also put in place auto top-up, which uses your payment card to automatically top up (or add credit) your balance every time it drops below £10.
For more information about topping up your balance, just use this guide.
Linking your Zego account to a work provider
You'll need to link your account to one of our integrated delivery partners, or work providers. You'll be guided through the linking process.
If you need to add, adjust or remove work providers in future, you can do this by using our work provider help guides, available here.
Completing our checks
During the sign up process, we'll check the details of your driving licence and your social, domestic and pleasure cover.
If we aren't able to verify these details ourselves, for example, if you have an EU driving licence, or if you've very recently purchased SD&P cover, we'll need you to send us additional proof.
If this is required, we'll send you an email asking for the specific details of what we need, but here's quick summary:
If we need proof of your driving licence, you'll need to send us a photo of the front and the back of your licence, with all 4 corners visible in both photos.
If we need proof of your SD&P cover, you'll need to send us a photo or pdf of your certificate of insurance, which shows your full name, vehicle registration number, and policy expiry date.
When sending any photos, the writing must be easily readable.
You should email these document to us at [email protected].
Once we've received your documents and completed our checks, we'll send you an email to confirm that you can enable your cover. You'll also get a notification in the Zego Delivery app.
How long does it take to complete your checks?
We will try to check these as quickly as we can, but in some cases it can take up to 5 days. If you need to get your cover in place quickly, just start a chat with us from the Zego Delivery app.
Our Live Chat team can take the documents from you and complete the necessary checks while you wait.