Turn on three settings
Zego Sense uses your phone's built-in sensors, so there's no black box to fit in your car. It works quietly in the background while you drive. If any of these settings is off, Sense can't record your trips.
On iPhone:
Location: set to "Always Allow", with Precise Location switched on
Motion & Fitness: switched on
Background App Refresh: switched on
On Android: these settings have different names. Follow our Android permissions guide to switch them on.
Bonus: connect your car's Bluetooth to the app for even more accurate trip data.
Not sure if everything's on? See How do I check that my permissions are switched on?
No driver rating yet? That's normal
Sense needs a baseline before it can give you your first driver rating. Nothing's wrong. We're just getting to know your driving.
Keep driving as normal. Your driver rating will appear once we've collected enough trips.
How your driver rating is worked out
Open the Zego app and tap Insights.
Your driving habits shape your driver rating, including speeding, braking and rest.
Insights also shows you exactly what's affecting your driver rating and how to improve it.
Pro tip: keep your phone secure while driving. If it's loose on the seat, it can slide around, and that movement can look like harsh braking or cornering even when your driving is spot on.
Want more detail? Read How do you calculate my driver rating? and How can I improve my driver rating?
Still need help?
Chat to us anytime using Live Chat in the Zego app.