Before you start
We'd suggest that you have the following to hand as you may need it when running through your quote:
Your driving licence
Your V5C registration certificate (if you don't know when you purchased your vehicle)
Details of any claims you've made in the last 3 years (fault or non-fault), including the date of the claim and the value of the claim (the amount you had to claim for).
The date you moved to the UK (if applicable)
If you want to add additional drivers, you'll also need the following for each additional driver:
Their personal details, including date of birth, full address, email, telephone number and how long they've lived in the UK.
Details of their employment.
Details about their driving, including their driving licence number.
Details of any claims they've made in the last 3 years, including when they were, if they were fault or non-fault and their value.
Details of any motoring convictions from the last 5 years, including the conviction code (for example, SP30) and the date of the conviction.
Starting your quote
1. First, you'll need to start with getting a quote from our website. You can either click 'Get a quote' in the top right corner of any of our webpages followed by selecting 'Van insurance for personal use', or click here to get started.
2. Next you'll see a list of criteria you'll need to meet to be eligible for our cover. If you meet the criteria on screen, tap 'I agree'. Please note, other criteria also apply.
Entering your details
3. Enter your vehicle registration number on the next screen and click 'Find Vehicle'. We'll find your vehicle details and display them for you to check. If they are correct, tap 'Continue'.
If the registration number isn't quite right or the wrong vehicle is shown, tap 'Change Vehicle' and retype the correct registration number.
Please note, the registration number must be registered against the vehicle with the DVLA.
4. Continue to add your vehicle details, including when the vehicle was purchased. We'll need to know the month and year. We'll also need your estimated annual mileage, for both work and personal use.
5. Next, we'll need your personal details and driving licence information. Here you'll need to enter your driving licence number. You'll find this in the front of your driving licence and it will look something like this, 'SMITH806704SI9NE'. We'll add the first part of it for you.
At the bottom of this page, you can select if you'd like to receive news about Zego products and services. If you'd like to review our Privacy Notice, just tap the link on screen.
You'll also need to confirm that the details you've entered are correct and that you agree for Zego to run claims and driving record checks. This is required to continue with your quote. If you'd like to read our Fair Obtaining Notice, again tap the link on screen.
6. Next we'll need to know if you've made any claims in the last 3 years. You should tap 'Yes' if you've made any fault claims, or if you've made any non-fault claims.
If you have made any claims, you'll need to add the details of them. Whilst the value of the claim can be approximate, but it's best to try and make this as accurate as possible.
If you need to add more than one claim, tap 'Add another claim' and repeat the process.
7. After adding your claims information, you'll need to add the details of where you keep your vehicle. If you don't keep your vehicle at your home address, we'll need the address of where it is kept.
8. Next you'll need to tell us about the following:
the details of your employment,
if you have any medical conditions or disabilities that are DVLA reportable, and
how long you've lived in the UK.
If you haven't lived in the UK since birth, you'll need to enter the month and year you moved to the UK.
9. On the next screen, tap 'Add another driver' if you want to add a named driver to your quote. Enter their details and tap continue at the bottom of the page.
Once the additional driver has been added, you can tap 'Edit' next to them to change any of their details, 'Delete' if you need to remove them, or 'Add another driver' if you need to add a third driver. You can only add 2 additional drivers. Once you're ready, tap 'Continue'.
10. On the next screen, you'll need to let us know how many years of no claims discount (NCD) you have. If you have 1 year or more, you'll need to send us proof of your NCD in the first 14 days of your policy. For more information about how to send us your NCD, you can use this guide.
11. Finally, enter the date you'd like your cover to start and tap 'Continue'. Here we'll provide you with a brief summary. If you want to change the date you'd like your cover to start, tap 'Edit'. When you're ready, tap 'Continue'.
Checking your eligibility
After we've provided you with your summary, we'll check to see if you are eligible for a quote. If you are not eligible for cover, we'll let you know here.
If we are unable to offer you cover, unfortunately we won't be able to change this decision. However, if your circumstances change in the future, we’d be happy to reassess - just try getting a quote with us again!
Choosing your policy
12. If you are eligible, you'll be provided with your options for annual comprehensive cover. Any quoted prices include a policy fee (detailed here in our fees and charged). You'll also see a summary of the cover that's provided with your insurance.
What is Zego Sense?
Zego Sense is our app-based insurance for good drivers. Unlike standard policies, Zego Sense is priced on how you drive.
Our app acts like a telematics blackbox, but there's nothing to install in your vehicle! The Sense app provides you with a driver score by measuring how you drive over time. The higher your score, the more you can save at renewal.
After purchasing a Sense policy, we’ll guide you through the setup. All you have to do is download our app and turn on permissions on your phone.
Important things to remember:
Keep the app active: You must keep the Sense app installed with permissions enabled at all times.
Maintain a safe score: Maintain a safe score: Drive responsibly to keep your driver score high, earning additional discounts at renewal.
Use our Sense help guides for more helpful content.
When going ahead with a Sense policy, you'll see a pop up on that explains what Zego Sense is. Choose 'Continue with Sense' if you're happy to proceed.
13. Next you'll be given some additional cover options:
NCD Protection: If you have 3 or more years of NCD, you'll be able to add this to your policy.
RAC Breakdown cover: You can add combined roadside and recovery to your policy.
Tap 'Add' next to either that you'd like to add to your policy. You can remove them again by tapping 'Remove'.
14. On the next screen, you'll see 4 expandable sections: Policy Summary, Cancellation & Renewals Policy, Demands and Needs and Terms of Business. These contain all of the important points related to your policy.
IMPORTANT: You must expand each section and read all of the points carefully.
Once you've read them, you'll need to confirm that you understand the requirements of the Zego Sense app to continue to the payment options.
Paying for your policy
15. You'll be given 2 options for payment: a single upfront payment or monthly instalments. Choose the option you prefer and click 'Continue'.
If you have a discount or promo code, you'll be able to add it here. The payment amount will be adjusted after a valid code has been applied.
If you choose to pay in a single payment
Enter the card details from your credit or debit card and check the box on screen. After tapping 'Pay now', you'll see a confirmation screen to confirm that the payment has been taken.
If you choose to pay in monthly instalments
We'll give you a full breakdown of the payments, including when they are due and the interest charged.
You'll need to pay a deposit and the policy fee upfront, followed by 11 monthly payments. For the monthly payments, you'll be entering into a credit agreement with Premium Credit Limited (PCL).
First, enter the card details from your credit or debit card for the upfront payment. Read the important notices about PCL and check the box on screen. After tapping 'Pay now', you'll need to enter your bank details to set up a Direct Debit.
Finally, you'll be provided with a finance summary and after tapping 'Submit', you'll see a confirmation screen to confirm that the payment has been taken.
Downloading the Sense app
16. You're policy is now in place and your cover will begin on your chosen start date. The last thing you'll need to do is download the Zego Sense app.
Click on the link on screen to go to your app store and install the app on your mobile phone. For help and support with downloading the Sense app and enabling permissions, use this guide.