We’re updating how auto top-up works for flexible pay-as-you-go delivery insurance. These changes are designed to keep your cover active – so you can stay focused on the road, not your balance.
There will be a transition period between 20/08/2025 and 09/09/2025. During this time:
Customers who sign up on or after 20/08/2025 will have these conditions applied from the start of their policy.
Customers who signed up before 20/08/2025 will see these changes take effect from 09/09/2025.
What’s changing?
Auto top-up
Using auto top-up will be mandatory - you already have this switched on.
Top-up amounts
Your balance will automatically top up when it drops below:
£10 for car drivers
£10 for scooter drivers
The minimum top-up amounts will be:
£20 for car drivers
£10 for scooter drivers
You can top-up sooner, or with a greater amount if you want.
We will manage the auto top-up through something known as Continuous Payment Authority (CPA) which is explained in the updated terms. You can choose whether you grant us CPA, but this is a requirement for your account to remain active.
Linking to work providers
We’ve also updated our terms to require a live link to your current work provider (like Uber Eats or Deliveroo) so we can receive your shift data. Without this data, we can’t keep your insurance active.
Why we’re doing this
Missed top-ups can lead to cover lapses, especially mid-shift. This small change means less admin and more peace of mind – your account will stay ready when you need it.
If you’ve got any questions, check out the updated Terms & Conditions or start a Live Chat with us.