If you have a policy that uses the Zego Sense app
If you need to cancel your current policy part way through, you'll need to contact us. The easiest way to do this is using live chat! Just start a chat from the Zego Sense app, or log in to your account.
Alternatively, you can find our contact information here.
If you use the Zego Delivery app and have pay-as-you-go cover
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app,
Tap the ‘Cover’ option at the bottom of the screen.
Select the pay-as-you-go policy you want to cancel.
Scroll to the bottom of the page and tap ‘Cancel your policy’.
Read the information carefully, select a reason for cancellation, then proceed by tapping ‘Yes’.
If you have an outstanding balance, and your pay-as-you-go policy is still active, you’ll be asked to pay this before we can process your cancellation. If you still have credit on your Zego balance, a refund will be sent to the same card you made payment with.
Your cancellation will be completed after you confirm your refund or settle your outstanding balance.
Please note, you’ll receive a refund of the card payments made. This does not include any promotional credit or goodwill provided by us.
Watch our how-to video on how to cancel your policy here:
If you use the Zego Delivery app and have a 30 day or annual policy
The quickest and easiest way to cancel your cover is to use the Zego Delivery app.
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Select the policy you want to cancel, for example, ‘Annual Combo (Third Party Only)’.
Scroll to the bottom of the page and tap ‘Cancel your policy’.
Select a reason for cancellation, then proceed by tapping ‘Continue’.
Read the information carefully, once you’re happy select ‘I understand’ and then tap ‘Continue’.
On the next page, you’ll be shown your ‘Cancellation quote’. Here you’ll see your original premium, premium paid to date, used premium and refund amount.
Your refund will be sent to the same card you made your insurance payment with. This does not include any promotional credit or goodwill provided by us.
Your cancellation will be completed after you confirm your refund and tap ‘Complete Cancellation’.
Please note, 30 Day customers who cancel their policy with us won’t receive a refund. Annual customers who pay for their insurance in instalments (PCL), may be asked to pay an outstanding balance.
Watch our how-to video on how to cancel your policy here: