Depending on the app that you use, there are a few different ways to report an incident and start the claims process. But, however you choose to report an incident, it's important to register it with us as quickly as possible.
Customers using the Zego Sense app
You can report an incident directly from the Zego Sense app by following these steps:
Open the Zego Sense app.
Tap the ‘Claims’ option at the bottom of the screen
Tap ‘Report online now’. This will take you to our online form.
Tap ‘Lets get started’.
Select if you are a customer in the UK or the Republic of Ireland
Check the information that has been filled out for you, and add anything that’s missing.
Select the type of incident you’d like to report, review and check the checkbox related to your personal information.
Tap ‘Next’ and continue through the rest of the reporting process.
You can also contact the Zego Claims team by telephone from the same screen on the Sense app, or you can call 020 3885 0622.
Customers using the Zego Delivery app
To report an incident, please contact our New Claims team by calling 020 3885 0622. Our opening hours are 8am to 9pm, Monday to Friday, however we also provide an out of hours service for emergencies which is open 24/7.
Frequently Asked Questions
What information will I need when reporting an incident by telephone?
You'll need the following information to hand when notifying us of an incident:
Your policy number
The vehicle registrations of all vehicles involved
The date and time of the accident
The location of the accident
Any witness details
Any Third Party's details (name, address, license)
A police reference number if they attended the accident
Any photographs or videos from the scene of the accident of all vehicles involved
Do I need to report an incident if I don't intend on making a claim?
Yes. Let us know if you have been in an incident, even if you don't want to make a claim. This way you are protected no matter what.