The quickest way to report an incident is by using your Zego app. Just follow the instructions below.
Customers using the Zego Sense app
You can report an incident directly from the Zego Sense app by following these steps:
Open the Zego Sense app.
Tap the ‘Claims’ option at the bottom of the screen
Tap ‘Report online now’. This will take you to our online form.
Tap ‘Let's get started’.
Select if you are a customer in the UK or the Republic of Ireland
Check the information that has been filled out for you, and add anything that’s missing.
Select the type of incident you’d like to report, review and check the checkbox related to your personal information.
Tap ‘Next’ and continue through the rest of the reporting process.
You can also contact the Zego Claims team by telephone from the same screen on the Sense app, or you can call 020 3885 0622. Our opening hours are 8am to 9pm, Monday to Friday.
Customers using the Zego Delivery app
You can report an incident directly from the Zego Delivery app by following these steps:
Open the Zego Delivery app.
Tap the ‘Help’ option at the bottom of the screen
Tap ‘Chat to an Agent'. This will take you to our online form.
Send us a message like 'I want to report an incident'
Our agent will guide you through the rest of the reporting process.
You can also contact the Zego Claims team by telephone on 020 3885 0622. Our opening hours are 8am to 9pm, Monday to Friday.
Frequently Asked Questions
I've been involved in an accident and my vehicle needs to be recovered. What do I do?
If you have comprehensive cover, we provide a 24-hour emergency recovery service. Just call us on 020 3885 0622 and we can arrange the recovery of your vehicle.
We do not provide emergency recovery for policies that do not have comprehensive cover.
If you'd like to check your level of cover, just follow the steps in this guide.
What information will I need when reporting an incident by telephone?
You'll need the following information to hand when notifying us of an incident:
Your policy number
The vehicle registrations of all vehicles involved
The date and time of the accident
The location of the accident
Any witness details
Any Third Party's details (name, address, license)
A police reference number if they attended the accident
Any photographs or videos from the scene of the accident of all vehicles involved
Do I need to report an incident if I don't intend on making a claim?
Yes. Let us know if you have been in an incident, even if you don't want to make a claim. This way you are protected no matter what.