Hi, and welcome to Zego!
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Zego is a new generation Insurtech, empowering businesses and individuals with insurance that is more suitable for the 21st century. Zego provides innovative insurance solutions, designed to protect you and any named driver whilst driving your vehicle.

Just so you know (and for reassurance), Zego is actually a trading name of Extracover Limited, registered in England & Wales under company number 10128841, and authorised and regulated by the Financial Conduct Authority (Firm Reference No: 757871).
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Zego will be your day to day contact for this policy, and are responsible for:

to name a few things.

If you ever need a bit more help, you can always get 
in touch using Zego live chat or the details below. 


(If you need to make a change or have any queries about your policy)

Email - [email protected]
Phone - 0203 053 9815
Address - 7th Floor, Exchange House, 12 Primrose Street, London, EC2A 2EG


Email - [email protected]

Phone - 020 3885 0622

Phone - 020 4587 6128

We want to be there for you when you need us, so it’s really important that you take the time to read this policy booklet in full. It sets out what you need to do (or not do) and to be aware of, so that this policy will respond when you need it most.
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After taking out this policy alongside this policy booklet, you will have also received the following documents:

You can read a bit more about what these documents are and what they do under the ‘What words mean’ section below, but the really important bit is that this policy is made up of your policy booklet, policy schedule, and your certificate of motor insurance. You should read each one carefully, and if there is anything that you don’t understand, then please tell us straight away.

Throughout this policy you’ll see a lot of words and phrases in bold that have a particular meaning. If you’d like to know what that is, then this is the place to find out.

So, this is how it works. You’ve agreed to pay the premium for the policy, and in exchange we will 
provide you with the cover set out below and within 
the policy schedule.
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There are certain terms, conditions, and exclusions 
that you need to be aware of that are relevant to the cover provided, and these are also set out below and elsewhere in the policy.
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The policy schedule and certificate(s) of motor insurance confirm the particular use of your vehicle 
for which you and any named driver are covered 
under this policy.
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All cover is provided in accordance with all the other terms, conditions, and limitations noted within the policy.
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The sections of the policy that apply to you are confirmed in the policy schedule.

We will cover you or any named driver for any damages that you or a named driver are legally liable to pay for:

as a result of an accident using your vehicle, or other vehicles your certificate shows you can drive, within the territories.
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This includes accidents caused by any electric charging cables when attached to your vehicle providing you have taken due care to avoid such an accident.

We will reimburse you, or any named driver, for 
payments made under the Road Traffic Act for emergency medical treatment.

If there is an accident covered by this policy, and as 
long as you follow the terms set out under ‘What to do 
if there’s a claim’, then we have the option (entirely at 
our sole discretion) to pay reasonable legal costs and/or expenses to defend or represent anyone insured by 
this policy:

We must agree to all such legal costs and/or expenses beforehand. If we agree to pay such legal costs and/or expenses, then we will tell you at that time how much assistance we will give you.

We will not cover any claims:

It is important that you read this alongside the General exclusions section in full to understand what is, and what is not covered.

This policy provides the minimum insurance needed by law to use your vehicle in the following countries: Andorra, Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, the Czech Republic, Denmark, Estonia, Finland, France (including Monaco), Germany, Gibraltar, Greece, Hungary, Iceland, Italy (including San Marino and the Vatican City), Latvia, Lithuania, Luxembourg, Malta, Montenegro, the Netherlands, Norway, Poland, Portugal, Republic of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden and Switzerland (including Liechtenstein).

This section only applies if you have ‘Comprehensive’ or ‘Third Party Fire and Theft’ cover on the insurance policy for your vehicle for social, domestic and pleasure use.

This section covers loss or damage resulting from 
fire or theft that happened in the territories during 
the period of insurance to:
your vehicle;

We will:

The most we will pay is the market value of your 
vehicle at the time of the loss.
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It is important that you read this alongside the General exclusions section in full to understand what is, and what is not covered.

This section only applies if you have ‘Comprehensive’ cover on the insurance policy for your vehicle for social, domestic and pleasure use.

This section covers loss or damage to:

resulting from any accident that happens in the territories during the period of insurance.

We will:

The most we will pay you is the market value of your vehicle at the time of the loss
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If your vehicle is not safe to drive as a direct result of damage covered by this Section, we will pay:

If your vehicle is stolen and not recovered, or declared a total loss, and belongs to someone else or is the subject of a Hire Purchase or Leasing Agreement, then we will pay the legal owner.
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If your vehicle is stolen and not recovered or declared a total loss, once we have settled your claim, your vehicle will become our property and you must send us the registration document (V5C) as soon as settlement is issued.


We will replace your vehicle with a new one of the same make, model and specification subject to your consent and that of other interested parties known to us provided that your vehicle is within one year of registration and has been owned by you or bought under a hire purchase agreement or was leased or hired by you from first registration and has:

If we replace your vehicle with a new one the lost or damaged vehicle shall be our property. If a replacement vehicle is not available in the United Kingdom, then the most we will pay is the market value of the vehicle immediately prior to the damage.

It is important that you read this alongside the General exclusions section in full to understand what is, and what is not covered.

These additional benefits are only provided if you have ‘Comprehensive’ cover on the insurance policy for your vehicle for social, domestic and pleasure use. It is important that you read this alongside the General exclusions section in full to understand what is, and what is not covered.

If your vehicle keys are damaged, lost or stolen we will reimburse you for the cost of replacing the locks and keys and/or re-coding or replacing the alarm system.
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We will pay up to £1,000.
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If you solely make a claim for lost or stolen keys you will not have to pay any excess.

We will pay up to £10,000 should you suffer an injury as result of an accident whilst using your vehicle, or when getting in or out of your vehicle which directly results in, and the only cause of:

either immediately or within 3 months from the date of the accident.

We will not pay any claims for:

If an occupant is injured as a direct result of an accident involving your vehicle where we are providing cover under any section, we will pay up to £250 per person for medical expenses. The most we will pay for all claims arising out of one accident is £1,000.

Legal expenses help you if you need to take legal action or defend yourself in court as a result of using your vehicle.

Throughout the legal expenses sub-section you’ll see a lot of words and phrases in bold that have a particular meaning which can be found below.
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For the other words and phrases in bold see ‘What words mean at the start of the policy’ for the particular meaning of these

If you are involved in an accident in your vehicle which is not your fault we will provide cover for the legal costs to help you claim your uninsured losses.
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We will pay for the legal costs up to £100,000.

If you are prosecuted for a motoring offence while using your vehicle we will provide cover for the legal costs to defend you in a criminal court within the territories.
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We will pay for the legal costs up to £100,000.

We will not provide cover if we or the authorised representatives consider there is not a reasonable prospect of success.

We will not provide cover if the:

We will not provide cover if you are covered under another insurance policy or if funding is available from any public body, trade union or employer.

We will not provide cover for legal costs incurred without our prior written agreement or any legal costs that relate to the period before we accept your claim.

We will not provide cover for:

We will not provide cover for offences relating to:

We will not provide cover if:

We will not provide cover for any dispute with us, Zego or our authorised representatives under this section. If you have a complaint please follow the process in the Complaints section.

We will not provide any cover to pursue a claim against another person insured by this policy or claims for passengers where there is a conflict or a significant risk of a conflict of interests between the policyholder, the driver or any other passenger(s).

We will not provide cover for any appeal or enforcement action, unless we provide cover for the original claim and only when agreed by us.

We will not provide cover for any psychological injuries or mental illness, unless they were caused by an act covered by your policy that also caused you physical injury.

You must:

If you fail to follow any of the terms of this policy, prejudicing our position, we have the right to:

You must:

We may ask the authorised representative for information, documents or advice relating to a claim or legal proceedings whether privileged or not and on request you must give us any assistance necessary to ensure this happens. If the authorised representative refuses to grant such access we have the right to refuse to pay legal costs.

We will appoint an authorised representative in your name and on your behalf. You may only change the authorised representative when it becomes necessary to start court proceedings, or if there is a conflict of interest and only with our prior agreement.
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If you do want to choose your own representative:

If the authorised representative refuses to continue acting, or if you dismiss them, we will end cover for legal costs immediately, unless we agree to a different authorised representative.

You must tell us if:

If you refuse an offer or payment that we or the authorised representatives think you should accept, we can refuse to provide cover for any further legal costs.

Unless we agree, you must not:

If you do stop, settle, negotiate or withdraw your claim without our and the authorised representative’s agreement, you may become liable to pay any legal costs we have paid.

We can choose to settle your claim outside of court if we think it makes financial sense to do this. If we do this we will give you the amount you are likely to be awarded by a court.

These general exclusions apply to all sections of this policy, regardless of the type of cover provided. They describe the things which are not covered in any situation and apply as well as the exclusions shown in each individual section. It is therefore extremely important that you read them in full.

This policy does not cover:

This policy does not cover any loss of or damage to your vehicle:

The policy does not cover any loss or damage which is otherwise not specifically covered under the policy including, but not limited to any indirect losses such as loss of use of your vehicle, travel costs or loss of earnings.

The policy does not cover the VAT element of any 
claim if you are registered for VAT.
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The policy does not cover any loss, damage or liability when using your vehicle, or any mechanical plant, machinery, hoist, lift, crane or similar appliance whether attached to your vehicle or not, as a tool of trade (including loading and unloading).
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The policy does not cover loss or damage caused 
by any government, public or local authority, legally removing, keeping or destroying your vehicle or 
any costs to secure the release.
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The policy does not cover any loss or liability:

The policy does not cover any loss, damage or liability 
if covered by any other insurance policy.

The policy does not cover any loss, damage or liability arising directly or indirectly of carrying hazardous goods including flammable, explosive, corrosive or oxidizing substances, dynamite, or similar explosives, 
or asbestos or any material containing asbestos in 
any form and in any quantity.
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The policy does not cover any loss, damage or liability where the vehicle is being used in a hazardous location.
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The policy does not cover:

The policy does not cover any claims relating to racing of any description or a vehicle being used in any contest, competition, track days, rallies or trials, or any
other form of racetrack or off-road activity, including test and training events, use on any derestricted toll road or the Nurburgring Nordschleife, as well as liaison routes between two stages of a sporting event.

The policy does not cover any claim that occurs whilst the vehicle is in or on that part of an aerodrome, airport, airfield or military base provided for:
the take-off or landing of aircraft and/or the movement of aircraft on the surface;
aircraft parking aprons including the associated service roads, refuelling areas, and ground equipment parking areas.

Except as required under the Road Traffic Act, this policy does not cover any loss or damage caused 
by terrorism, war, invasion, acts of foreign enemies, hostilities or warlike operations (whether war be declared or not), civil war, rebellion, revolution, insurrection, riot, civil commotion assuming the proportions of or amounting to an uprising, military 
or usurped power.

The policy does not cover any loss, damage or liability arising from any cyber act or event including but not limited to:

This policy does not cover any claim that occurred outside of the period of insurance.
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In this section you’ll find a number of terms that apply to all of this policy, and describe your responsibilities, general information and the procedures that apply in certain situations.
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It’s really important that you read and comply with 
these terms as any breach could make the policy
invalid or mean that we don’t pay claims in full or at all.

This policy provides cover for hire and reward for the purpose of food and/or parcel delivery. Social, domestic and pleasure cover is excluded. It is a condition of this insurance that a valid insurance policy covering social, domestic and pleasure use as a minimum is in force on your vehicle during this period of insurance. Proof of your social, domestic and pleasure policy (primary policy) will be required at inception and each subsequent Policy renewal and in the event of any claim.

It is a condition of this policy that the same level of cover will apply as the primary policy.

Your policy will cover you for the period of time from when you enter into the policy and have accepted a delivery order instruction until you stop using your vehicle for delivery purposes and have completed your commute home.

It is a condition of your policy that all of your courier/delivery activities are carried out on behalf of a work provider company which is approved and integrated via Zego. Verification of the integration with the work provider must be received within 30 days of the commencement of your policy. If it is not received within that period, then your policy will be cancelled by us.

When you purchased your policy, you were 
asked a number of questions about you including 
your driving history, about any named driver, and 
your vehicle. You may also be asked these types 
of questions when you make any changes to 
the policy.
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It is important that you, or anyone acting on your behalf, answer all of these questions fully and
accurately because if any information that you provide is incomplete or inaccurate, including the submission of false, altered, forged or stolen 
documents, then we/Zego may be able to do one 
or more of the following:

You must also tell us/Zego any material facts relating 
to your business. A material fact is anything that an insurer is likely to take into account when considering whether to offer an insurance policy or how much to charge for it. If you have any doubts at all regarding what a material fact is, or whether a particular piece 
of information constitutes a material fact, then please tell us straight away.
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Where fraud is identified we will pass details to any fraud prevention, other insurers, and/or law enforcement agencies, including but not limited to the Police for the purposes of preventing and/or prosecuting fraud and money laundering.

If your circumstances change from those that you 
told us/Zego about when you purchased the policy, then you need to tell us/Zego straight away. Until we/Zego are aware of that change, and have confirmed in writing that it is acceptable (or if you may need to pay 
a higher premium), then you will not be covered under this policy and any claims will not be paid.
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Any changes to your policy may result in a change in your premium and you may be charged an administration fee. An administration fee may apply even if the change results in a return of premium to you. Details of fees and charges can be found here - https://www.zego.com/fees-and-charges/ as shown in Zego’s Terms of Business. Any fees charged for your policy are non-refundable.
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If your circumstances change and we are unable to provide you with insurance your policy will be cancelled.

We will contact you before your renewal to confirm the terms and the renewal premium.
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Unless you have told us/Zego not to at least 3 days before your renewal date, we will automatically renew your policy on its renewal date. We will use the payment details you previously gave us and renew before the expiry date. If your card details have been updated, your card provider may let us know.
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If your policy is set to automatically renew and you do not want to renew your policy, or you want to opt out of automatic renewal, you can do this via the MyZego app or by contacting Zego. Please note you must do this at least 3 days before your renewal date. If you do not opt out of automatic renewal this does not affect your rights to cancel your policy under the Cancellation section.

Please note that if you do opt out of automatic renewal and you wish to renew your policy you will need to contact Zego prior to your renewal date to do so. Otherwise the policy will terminate on the end date and time shown on your certificate of motor insurance.
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There are times we cannot renew your policy. When this happens we will contact you to let you know before your renewal date. Some examples of when we may not be able to renew the policy include (but are not limited to):

The policy does not cover any claims where the vehicle involved in the accident has been subject to 
any modifications (other than any repairs carried out 
by a suitably qualified repair provider or the professional installation of a protective screen/partition).

You, and all named drivers, need to take reasonable 
care to avoid causing any loss, damage, or injury and make sure that your vehicle is roadworthy.

We are providing you with the cover under this policy on the basis that you pay all premiums due on time and in full. Where you have failed to pay a premium for any given period of cover then we will be entitled to decline any claims arising from accidents happening during that period. If we approve your claim, we will not provide cover unless and until the outstanding premium is paid in full.

Fraud is a criminal offence. If you, any named driver, 
or anyone else acting on your behalf; makes any claim under the policy knowing it to be false, fraudulently inflated, or supported by fraudulent documents or facts, then we/Zego may do any or all of the following:

If under the laws of any country we/Zego are obliged
to deal with any claim but either:

then, we will have a direct right of recovery against you for any sums paid out as part of that claim.

You can cancel the policy by contacting Zego at [email protected] , or by phone on 0203 053 9815, or by using live chat within your account.

As this is a short-term policy there is no cooling-off period. This means that if you cancel the policy then there will be no refund of any premium paid, whether or not any claim has been made. Zego will not refund any administration fee already paid.

If we/Zego cancel your policy where no claim has been made, and there have been no accidents likely to give rise to a claim, then you will be charged for the number of days you have had on cover, and you will be refunded the rest of the premium paid, other than where:

If you are a resident of Northern Ireland, the Channel Islands or the Isle of Man when you cancel the policy you must return your certificate of motor insurance to us.

We may be entitled to cancel the policy (or Zego on
our behalf), if there is a good reason for doing so.
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Some examples of situations where we would have a good reason for cancelling the policy include (but are not limited to):

We/Zego do not need to give you any notice to cancel your policy where we reasonably suspect fraud.
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In all other cases where we/Zego are able to cancel your policy, we/Zego will provide you with 7 days’ notice to cancel your policy.
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Notice will be sent to either the email address or postal address shown on your account.
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Once the policy is cancelled we will remove your vehicle from the MID as from the effective date of cancellation.

Where we/Zego reasonably suspect fraud by you, any 
named driver, or anyone else acting on your behalf 
we will cancel your policy with immediate effect 
and will not refund any unused premium paid.
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If you pay monthly, you must still pay the full balance 
of your annual premium.

We will not provide cover, pay claims or provide benefits to the extent that doing so would expose us to sanctions, prohibitions or restrictions under United Nations resolutions or the trade or economic sanctions, laws, or regulations of any country.

The policy and any disputes relating to it (although we hope there are none) will be governed by the law of the England and Wales.

Ok, so this part sets out everything that you need 
to know about making a claim under the policy: 
what you should do, what you need to tell us, and what you definitely shouldn’t do. It’s really important that all drivers insured by this policy are aware of all of these terms and the need to comply, or the policy may not
 be valid and/or any claim(s) may not be paid.

When we say ‘we/our/us' this means Zego in this sub-section.
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You must inform all named drivers that their personal information has been provided to us and ensure they know where to find our Privacy Notice.
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For a full copy of our Privacy Notice, which outlines in detail how we and any other parties (including, but not limited to, Extracover Insurance Company Limited) may use any personal data, together with all of your rights and how to exercise these, just follow this link: www.zego.com/privacy

To find out how Wakam UK Limited will use your personal data as one of the authorised insurers, please go to this link which will detail their Privacy Notice. wakam.com/en/privacy-policy
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Your privacy is important to us and we assure you and any named driver that we will respect any personal data and only use it as specified in our Privacy Notice.
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All phone calls, emails and any other written or electronic communications with us may be monitored and recorded and the recordings used for fraud prevention and detection, training and quality control purposes.
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For details about your rights and how to exercise them, please visit the link to our Privacy Notice above.
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You can ask us at any time for details of the information that we hold about you. You can submit a request through our Privacy Notice Page (‘Exercise your rights’ button at the bottom of the page) or use the following link: 
https://app-de.onetrust.com/app/#/webform/b465b7ff-18b1-4e10-8f8c-58913317f088
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If you need to make changes to your or the named driver’s details on your Zego account or Policy, please contact our Customer Service team on:

Information relating to this policy and the vehicles insured under it will be added to the Motor Insurance Database (“MID”) managed by the Motor Insurers’ Bureau (“MIB”). MID and the data stored on it may be used by certain statutory and/or authorised bodies including the Police, the DVLA, the DVANI, the Insurance Fraud Bureau and other bodies permitted by law for purposes not limited to but including:

If you are involved in an accident (either in the United Kingdom, the EEA or certain other territories), insurers and or the MIB may search the MID to obtain relevant information. Persons (including his or her appointed representatives) pursuing a claim in respect of an accident (including citizens of other countries) may also obtain relevant information which is held on the MID. It is vital that the MID holds the correct vehicle registration number(s). If it is incorrectly shown on the MID you are at risk of having the vehicle seized by the Police.
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You can check that all vehicle registration number details are shown on the MID at www.askmid.com

Zego will always strive to provide you with the best possible service, but in the unlikely event that you should have cause for complaint, then you can reach
Zego at:

If you are still unhappy with the final response to the complaint, or if Zego does not provide a final response letter within 8 weeks, then you may be able to take the complaint to the Financial Ombudsman Service at:

Financial Ombudsman Service
Exchange Tower
Harbour Exchange
London, E14 9SR
Telephone: +44 (0) 800 023 4567
Email: [email protected]

The authorised insurers are covered by the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from the scheme if any of the authorised insurers cannot meet its obligations. This will depend on the circumstances of the claim.

Further information about the compensation scheme arrangements can be found on the FSCS:

website: www.fscs.org.uk

or by writing to:
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Financial Services Compensation Scheme
15 St Botolph Street
London, EC3A 7QY
Telephone: + 44 (0) 800 678 1100