It’s really easy to change your vehicle using the Zego Delivery app and it only takes around 30 seconds. Please note, if you use the Zego Sense app, you should use this guide.
Important: When changing your vehicle, an administration charge of £25 is applied. You can find details of our feed and charges here.
If you have pay-as-you-go cover
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
Enter your new car registration number and tap ‘Continue’.
Tap ‘Update vehicle’ to enter your new vehicle details (e.g no. of seats, engine size and value). Please note, if the ‘Update vehicle’ button is grey then we have all the information we need and you can move on to the next step.
Follow the instructions on screen and enter all of the information needed - you’ll see your new insurance price by the minute.
Once you’re happy, tap ‘Accept’ and your vehicle details will be successfully updated.
And that’s it. From there, you can check your account details, and change them again any time you need to. Easy!
Here's a video guide to walk you through it:
If you have a 30-Day or an Annual policy paid upfront
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Select the policy you’d like to make changes to.
Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
Enter your new car registration number and tap ‘Continue’.
Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
Follow the instructions on screen and enter all of the information needed.
Once you’ve entered everything, tap ‘Edit vehicle’ to make any additional changes and/or ‘Continue’ when you’re happy.
On the next page, you’ll see your original and your new insurance price.
Please note: any reductions in premium will be refunded onto the same card you made your most recent payment with. If there is a premium increase, you’ll be charged a one-off payment.You’ll be charged using the same card you made your initial payment with, unless you change your default card before changing your vehicle details.
Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated!
Here's a video guide to walk you through it:
If you have an Annual policy paid in instalments
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Select the policy you’d like to make changes to e.g. Annual Fully Comprehensive SD&P + H&R
Scroll to ‘Vehicle details’ on this page and tap ‘Update vehicle’.
Enter your new car registration number and tap ‘Continue’.
Tap ‘Update vehicle’ to enter any missing details (e.g. no. of seats, engine size and value).
Follow the instructions on screen and enter all of the information needed.
Once you’ve entered everything, tap ‘Edit vehicle’ to make any additional changes and/or ‘Continue’ when you’re happy.
On the next page, you’ll see your new annual insurance price.
Depending on your new vehicle, you’ll be prompted with the following steps:
Payment increase: You’ll be shown your remaining balance to pay. This remaining balance will be deducted equally from your outstanding monthly insurance payment. Tap ‘Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease: You’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding balance. That means your new monthly payments will be adjusted. Tap ‘Refund & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change: When there is no change or refund applicable, all you need to do is tap ‘Continue’.
And that's it! Your vehicle details will be successfully updated!
Here's a video guide to walk you through it:
Frequently asked questions
I can't change my vehicle in the app. Why?
With pay-as-you-go cover, or with a 30 day hire and reward only policy, it's a requirement to have separate social, domestic and pleasure (SD&P) insurance in place on your vehicle.
Whilst running through the process to change your vehicle, we check the Motor Insurance Database (MID) that SD&P cover is in place on the new vehicle. If we can't find SD&P cover, we won't allow the change to go ahead.
To prevent issues with changing your vehicle in the Delivery app, you must make sure that your vehicle is insured with SD&P cover before changing it with us.
I've already updated my SD&P insurance, but it's still not working
Sometimes, it can take the MID 48 hours to update with new insurance information. If you'd like to check your vehicle insurance status on the MID, you can use the Navigate website (which is part of the Motor Insurers' Bureau).
What if I need my cover to start straight away?
If you need your cover to begin immediately, you'll need to get in touch with us. For us to put your cover in place, we will need to see proof of your SD&P insurance in the form of a certificate of insurance. This must be an official PDF document from your SD&P insurer. We won't accept a screen print.
Before contacting us, please make sure that you have your certificate of insurance to hand as you'll need to send it to us. The best way to contact us is using live chat - that way you can simply upload your document directly to us using chat!
I've changed my vehicle in the app, but my details haven't updated. Why?
After updating your vehicle in the Zego Delivery app, it can take a little while for the new details to appear. This is because they need to be added to our system and new documents need to be created and added to your app.
If you've already updated your vehicle, we'd recommend waiting for around an hour, then checking your app. We'd also suggest closing the app and reopening it. If you've already updated your details, we won't be able to do anything to speed this up for you.
After an hour, your new vehicle details will be visible and your new policy documents will be available for you to view and download.