This guide is for customers using the Zego Delivery app. If you use the Zego Sense app, please use this guide.
Changing an address with pay-as-you-go cover
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘Cover’ option at the bottom of the screen.
Select your pay-as-you-go policy.
Scroll to ‘Address details’ on this page and tap ‘Update address’.
Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
Once you’ve entered your new address details, tap ‘Continue’.
On the next page, you’ll see your new insurance price by the minute.
Once you’re happy, tap ‘Accept’ and your address will be updated.
And that’s it. From there, you can check your policy details, and change them again any time you need to. Easy!
How to change address (pay-as-you-go)
Changing an address on a 30 Day or an Annual policy paid upfront
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘You’ option at the bottom of the screen.
Scroll to the ‘Address’ section and then tap ‘Update address’.
Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
Once you’ve entered your new address details, tap ‘Continue’.
On the next page, you’ll see your new monthly or annual insurance price.
Please note: any reductions in premium price will be refunded onto the same card you made your most recent payment with.
If there is a premium increase, you’ll be charged a one-off payment. You can use the same card you made your initial payment with, or add a new card.
Once you’re happy, tap ‘Pay & Continue’ and your vehicle details will be successfully updated.
And that’s it. From there, you can check your policy details, and change them again any time you need to. Easy!
Here's a video guide to walk you through it:
Changing an address on an annual policy paid in instalments
The quickest and easiest way to change your address is to use the Zego Delivery app.
First, make sure you have the latest version of the Zego Delivery app installed on your phone. Then follow these simple steps:
Open the Zego Delivery app.
Tap the ‘You’ option at the bottom of the screen.
Scroll to the ‘Address’ section and then tap ‘Update address’.
Enter your postcode and select your address (you can use your postcode to automatically find your address, or enter it manually).
Once you’ve entered your new address details, tap ‘Continue’.
On the next page, you’ll see your new monthly or annual insurance price.
Payment increase: You’ll be shown your remaining balance to pay and prompted to tap ‘Continue to payment options’. This remaining balance can be settled as one single payment or deducted equally from your outstanding monthly insurance payments. Tap ‘Pay & continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has increased, you’ll need to make a one-off payment to cover your insurance for the remaining time of your policy agreement. When prompted you’ll need to accept the Zego terms of business tick box and tap ‘Pay & continue’ to proceed.
Payment decrease: You’ll be shown the amount we owe you. The remaining balance will be deducted from your outstanding monthly insurance payments. That means your new monthly payments will be adjusted. Tap ‘Pay & Continue’ once you’re happy.
*If you’ve already settled your monthly payments and your premium has decreased, we’ll refund you a one-off payment to the most recent card you made payment with.
No change: When there is no change or refund applicable, all you need to do is tap ‘Continue’.
And that’s it. From there, you can check your policy details, and change them again any time you need to. Easy!
Here's a video guide to walk you through it: