We take complaints very seriously. If you need to make a complaint, you can contact us in the following ways:
Email: You can email your complaint to us at [email protected]. We'll respond to your email as soon as we can.
Telephone: You can call us on 020 3308 9800 to discuss your complaint over the phone.
Live Chat: We can pass you through to a member of our Live Chat team to make a new complaint.
Full details of our complaints process can be found here: Zego Complaints Procedure
If you had a complaint with Zego prior to September 2020 that you don't think we've resolved and you did not receive a written response, please contact us.
If we cannot settle your complaint with us, you are entitled to refer it to the Financial Ombudsman Service, Exchange Tower, London, E14 9SR (Telephone: 0800 023 4567)
If you'd like further information about our complaints, we've provided a summary of our complaints data for 2021 and 2022 in our Complaints Publication Report .