Your phone’s built-in sensors recognise unique patterns for different forms of transport. This allows us to remove trips when it’s not you driving, so your driver rating stays fair and accurate.
Here’s what the app can detect:
Walking: A steady, regular rhythm picked up by your phone’s motion sensors.
Cycling: Repetitive peaks from pedalling create a distinctive pattern.
Train: Smooth, continuous motion without the stops and starts of driving.
Driving: A varied pattern with stops, starts, acceleration and braking.
Sometimes it’s hard for the app to tell whether you’re driving your own vehicle or you’re a passenger in someone else’s. Two things help keep your driver rating accurate.
Connect your phone to your vehicle’s Bluetooth
Connecting to your vehicle’s Bluetooth helps the Zego app recognise when you’re behind the wheel, so your driver rating reflects your own driving.
Open your phone’s Bluetooth settings.
Pair your phone with your vehicle’s Bluetooth system.
Keep Bluetooth turned on when driving.
Keep the Zego app running in the background (this is required with a Zego Sense policy).
If your vehicle doesn’t have Bluetooth, or you’re having trouble connecting, chat to us using Live Chat in the Zego app.
Mark a passenger trip in the Zego app
You can mark passenger trips yourself, straight from the app.
Tap the profile icon (top left), then go to Passenger trips under Optimisation. Add the times you were a passenger. You can also add a trip before it happens.
You can mark trips from the past seven days, so add them as soon as you can.
Watch the video below to see how it’s done.