When might we cancel your cover?
There are a few scenarios where we may be required to cancel your cover. These include:
a breach of the policy terms and conditions.
failing to fully enable the Zego Sense app, if required.
we identify poor driving behaviour via the Zego Sense app and you continue to drive poorly despite warnings.
failing to link your integrated work provider account with your Zego account, if required.
failing to provide requests for information and/or documents.
your circumstances change and we are unable to provide you with insurance.
non-payment of the premium or your monthly instalments.
we identify any type of fraud or fraudulent behaviour.
For the full list, please refer to your policy booklet (use this guide for help with finding it).
30 day or annual policies
In most cases, we'll provide you with 7 days notice by email, prior to cancellation. We'll also send you an SMS to let you know that we've sent you an email.
In some cases, we will immediately cancel your cover without notice, for example, if we identify fraud or fraudulent behaviour.
Pay-as-you-go cover
If we need to deactivate pay-as-you-go cover, it will happen immediately. Visit this guide to find out when we might deactivate your cover.
What's included in the cancellation notice email?
The cancellation notice email will let you know the following about the cancellation:
Why the policy is due been cancelled
When the policy is due to be cancelled
If you are able to take action to prevent the policy from being cancelled, for example by making an outstanding a payment (this may not always be possible)
Any cancellation fees
Any refunds due
Any additional payments you need to make
How and when the refund/payment will be made
What happens if an additional payment is required and the payment fails?
If an additional payment is required, it's important that you have sufficient funds in your account to cover the payment and that your payment details are up to date.
If the payment fails, we will try one more time, 48 hours after the first attempt.
If this fails again, your account will go into debt and a negative balance will remain in place. This may result in your details being passed on to debt collection agencies.
With a negative balance on your account, you will not be able to purchase any products with us again until the negative balance is cleared.
To clear a negative balance, you should contact us as soon as possible