If you have an annual policy and pay monthly, your credit agreement is provided by Premium Credit Ltd (PCL).
How do I make changes to my credit agreement or my Direct Debit?
The easiest way to make changes to your credit agreement is to use Premium Credit's Virtual Assistant, Prima.
It's a helpful tool that enables you to change many elements of your agreement, such as your bank account details and your payment date, plus it can provide general help and support.
You can visit the Prima Virtual Assistant here. Once you're there, just click on the Prima icon to get started.
Visit Prima for help! 
What can I change?
With Prima, you can:
Sign and view your credit agreement
Update your personal details
Update the bank account details used on your Direct Debit
Check your repayment amounts
Change your Direct Debit or repayment date
and much more!
How do I contact Premium Credit?
If you need to contact Premium Credit, call 0344 736 9836 (9am-5pm weekdays).
What happens if I cancel my Direct Debit?
It's important that you don't simply cancel your Direct Debit. This will not cancel your insurance policy and may put you into arrears with us.
If you want to stop monthly payments, please contact so that we can provide you with the right support.
You can find our contact information here.
I want to pay off the rest of my monthly payments now. Can I do that?
Yes! However in this instance, please do not settle your credit agreement directly with Premium Credit. We need to make sure that our records are up to date and we need to know that we are not expecting any more payments from you.
If you'd like to pay off your credit agreement, just get in touch with us and we'll arrange it for you.
What happens if I miss a payment?
If you miss a payment for any reason, please contact Premium Credit to make the missing payment as soon as possible. You can use Prima to do this!
If you don't do anything, your credit agreement will be cancelled and you'll need to pay the rest of your monthly instalments to us in a lump sum to continue your cover.
If this ever happens, we'll send you an email to let you know. But, if you are unable to pay the remaining balance, or if we do not hear from you, you'll be given 7 days notice before we cancel your policy.
To make sure this doesn't happen, it's best to make sure you always have sufficient funds to cover your monthly payments, and that you keep your details up to date with Premium Credit.