If the third party involved in the accident is contacting you directly, we recommend that you avoid discussing any details of the accident with them. Instead, politely inform them that you are working with your insurer, and they should direct any inquiries to us.

Providing too much information or making agreements with the third party could affect the handling of your claim. Please pass on any contact details or messages from the third party to our claims team, and we will take care of everything from there.

If the calls become persistent or harassing, let us know, and we can offer further advice.