All Customers
You’ll receive your proof of No Claims Discount (NCD) in your final renewal email, which is sent to you 2 days prior to the expiry date of your policy.
Inside the email, you’ll find a link to download your NCD certificate directly. This means you can access your document even if you’re not using the Zego Sense app.
Customers using the Zego Sense app
You can view and download your proof of No Claims Discount (NCD) or No Claims Bonus using the Zego Sense app as soon as you've received your renewal email.
Just follow the steps below to find it:
Open the Zego Sense app
Tap ‘Policies’ at the bottom of the screen.
Tap the ‘Document’ button on the relevant policy.
From here, tap 'No Claims Discount'.
Once opened, you can download (or share) a pdf version of the document to your phone.
Please note: Proof of NCD will not be available in the Sense app if you are outside of your renewal window. This is the last 21 days of cover if you have an annual policy, or the last 7 days of cover if you have a 30 day policy.
Customers using the Zego Delivery app
Unfortunately, you’re not able to access your Certificate of No Claims Discount (NCD) via the Delivery app. Instead, you can locate your renewal email that was sent to you, where the document will be linked for you to download directly.
Please note, if you have pay-as-you-go cover you will not be able to request proof of no claims discount. Find out more here.