The first thing you should do is wait for 24 hours. It can take up to a day for all of your shift data to appear in the Zego Delivery app.
It's also important that you fully understand how pay-as-you-go cover is charged. This guide explains in detail how our pay-as-you-go pricing works.
Remember, if you've not had a new shift within 10 minutes of your previous shift and you are outside of the first hour of cover, you will be charged again for a full hour of cover.
If you are confident that you’ve been overcharged for a shift, we’ll need to see proof of the shift where the incorrect charges took place. You can get this from your work provider by requesting an invoice from them which shows:
The exact time and date you were overcharged, and
Your work provider account details
Once you've received this from your work provider, please email it to us at [email protected]. We'll review the information and, if an error has occurred, we’ll issue a refund.