Once your claim is settled or your repairs are completed, we will need to finalize any outstanding invoices on our side.
If your claim was deemed fault or there is no other party to recover costs from, we will close our file after finalizing everything.
If your claim was non-fault and there is another party to recover costs from, we will send our outlay (the bill) to the at-fault party’s insurer. The timeline for recovery varies depending on how the other insurer responds. If they do not respond or dispute fault, we may need to instruct a solicitor to assist with the recovery process.
We will keep you informed as the recovery progresses and let you know if any further steps are needed.