Once you make a claim, we always try to settle quickly, but it can sometimes take a little longer depending on the information provided and the complexity of the claim. No matter what, though, we always give you updates when you need them.
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In the event your car is damaged, we will arrange for an approved garage to repair it for you. If you’re happy to use them, they’ll contact you directly to confirm all the arrangements. If you’re arranging repairs yourself, your chosen garage will need to review the damage and give you an estimate. We’d then need to discuss any proposed work before it goes ahead.
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In any case, it’s best that you don’t do anything until we’ve contacted you with your options, as this could affect your claim.