Continuous payment authority (CPA) FAQs

What is Zego’s continuous payment authority?
A continuous payment authority, also known as a recurring payment, is a type of permission you give us to take regular payments from your credit or debit card. This allows for collection of monthly instalments due for payment under your credit agreement with us, without you needing to approve each payment individually.
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What is the benefit of continuous payment authority?
A continuous payment authority allows for smooth and timely payments. You only need to provide your card details once through our payment provider, Stripe. After that, those details will automatically be used to collect future instalments – so you don’t have to worry about making manual payments each month.
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Will I be notified before a payment is taken?
Yes, you will always be notified before each payment is due.
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What if I want to cancel the continuous payment authority?
You can cancel the continuous payment authority at any time. You simply have to inform us that you wish to cancel or alternatively you can cancel via your card provider as well. Please note that cancelling the continuous payment authority will not cancel your obligation to pay the instalments under the credit agreement. You will still be responsible for making payment by an alternative method and on time.
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What if I have lost my credit/debit card and/or wish to change my card?
You will need to ensure that either your bank has updated your details and if not, you will need to update your details via our payment provider, Stripe.
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What happens if a payment fails?
We will promptly notify you if a payment fails and we do not receive a due instalment. You can then update your details or make the payment using an alternative method. Failure to pay will result in cancellation of your insurance policy.