We send you your renewal quote by email before your policy is due to renew. This will include the price for your next policy and it will let you know if your policy will auto-renew or not.

Your renewal email is sent to you 7 days before you policy ends for 30 day policies, and 21 days before you policy ends for annual policies.

If you have auto-renewal switched on, we start the process of taking the payment for your new policy 3 days be fore it is due to renew. We use your saved payment card to take the payment.

We attempt to take payment 3 times in total, with the first payment attempted 3 days before your existing poli cy expires. If this fails, we try again 2 days before expiry and again 1 day before expiry.

If we are unable to take payment after 3 attempts, it unfortunately means that we cannot renew your policy unless you contact us before your renewal date.

If you don't contact us, your policy will expire and you’ll need to get a new policy from us to continue your cover. Don’t forget, we can only guarantee the price of your renewal before your policy expires.

To prevent this from happening, it’s best to make sure that your payment card details remain up to date and that you have sufficient funds to cover the renewal payment.