To request proof of your NCD, open the app or log in to My Account and start a new chat. From here, select ‘Documents’ followed by ‘NCD Proof’. If you meet the criteria, we’ll send it to you straight away.

If you are unable to download the document, please reach out to our customer support team via email or phone.

Email Address: [email protected]

Phone: 020 3308 9800
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Don’t forget that we’re only able to send your proof of No Claims Discount once you’ve received your renewal quote, or once your policy has expired. If you haven’t received your renewal quote from us yet, please make your request after you’ve received it.

If you have received your no claims discount (NCD) and you believe it is incorrect, please contact our customer support team on the above details.